Help Centre
Quick answers about Lolajack bonuses, payments and verification.
About This Guide
We run an independent guide to Lolajack Casino focused on its promotions and cashier. We are not part of the casino and cannot log into, adjust or close any account, so personal account questions must go to Lolajack support.
How to Reach Lolajack
| Channel | Details |
|---|---|
| Live chat | 24/7 on the casino website |
| For detailed requests and written records | |
| Phone | Not available |
Support is provided in English.
Bonus Questions
What is the minimum deposit for the welcome package? €20 for each of the four stages. The general minimum deposit is €10.
What are the wagering rules? 20x deposit plus bonus on the casino package, and 40x on free-spin winnings.
Is there a crypto version? Yes, 400% up to 20,000 USDT plus 400 free spins, with a minimum deposit of 100 USDT.
Cashier Questions
How fast are payouts? E-wallets and crypto 0-24 hours, cards 1-5 business days, bank transfer 3-7 business days, with nothing processed at weekends.
How much can I withdraw? From €10 up to €500 per day and €5,000 per month. The maximum depends on VIP level and on activity over the last 90 days.
Can I use PayPal? PayPal, Apple Pay and Google Pay are not confirmed. Available options include Visa, Mastercard, Skrill, Neteller, bank transfer and cryptocurrencies.
Verification Questions
When will I be asked for documents? Usually at or shortly after the first withdrawal.
How long does it take? The stated time is 24-48 hours. Some players report delays and repeat requests, so upload clear, complete documents the first time.
Tips for a Faster Answer
Contact support from your registered email address, include dates, amounts and the payment method, and attach screenshots. Never share your password.